Oerlikon Balzers is a leading international supplier of coatings designed to boost the performance and lifespan of precision components and tools for metal and plastics processing. The extremely thin yet highly resistant BALINIT and BALIQ coatings achieve this first and foremost by reducing friction and wear. Under the banner "Follow the flow of smart coating services", Oerlikon Balzers didn't just offer visitors to EMO Hannover 2019 insights into its latest product developments in coatings and equipment. It also guided them through the digital world of cutting-edge service processes and impressive industrial solutions that surface technology specialists are keen to use to enhance their services for customers.
The new "myBalzers" customer portal offers digital services that are set to make order processing and document management much simpler and faster. The portal also includes all logistical processes, such as GPS tracking of parts to be coated as they make their way to and from customers. What’s more, Oerlikon Balzers exhibited an innovative digital coating solution consisting of a cutting tool's "digital twin" that stores all relevant data such as the coating used, the quality, the number of reconditioning cycles and the measurement protocols. The resulting transparency regarding the tool history is intended to enable a networked and automated reconditioning workflow, giving customers a number of benefits. Finally, Oerlikon Balzers presented a specially developed app that offers 24/7, real-time assistance to users worldwide when they have questions about a coating system or coating services. The app promises to resolve these support cases quickly and reliably, thus optimizing the availability of customers' systems and saving them money.