Our service hotline for fast technical assistance in the event of a problem is occupied 365 days a year, and in line with our "one face to the customer policy is always the right contact for you, whether your concern is coordination of operations or spare parts orders!
Our hotline team coordinates your concern and passes it on promtly to the service staff responsible, who will then provide competent feedback. Your benefit: One contact you can rely on!!! We have a service hotline which is always available even at weekends and on national holidays, since our customers machines are usually in 2 or 3-shift operation on up to 7 days a week. The remote service is a further important step for increasing your roductivity and the the availability of your machines. The Siemens control units used permit the use of remote diagnosis and remote service to diagnose problems as well as direct intervention as if we were on the premises. It allows both machine problems and pure application difficulties with the programming of CNC programs to be recognised and eliminated. This use of remote diagnosis allows service operations to be planned and carried out faster and much more efficiently, and sometimes to be avoided completely.